• To learn more about our business, please refer to our "About Us" page.
• Our customer service is available during the following hours:

Monday through Friday: 9 a.m. to 5 p.m. EST
Saturday: 10 a.m. to 4 p.m. EST
Orders are processed and shipped within these hours.

• You can make purchases on our website 24/7.
• Reach us via email at kayla@mysticmotif.com.
• Call or text us at (470)445-1285.
• Stay connected with us on Instagram
• Find us on Facebook

• In-house Content Design: Our team exclusively designs all the content.
• Competitive Prices for Custom Products: We offer the lowest prices for custom-made items..
• Custom T-Shirts and Hoodies: Presently, we solely provide made-to-order T-shirts and hoodies.

• Personalization

We offer personalization on select items

• Custom Design Requests

To have a custom piece created, kindly email us at kayla@mysticmotif.com with your design specifications. We will provide a design mock-up for your approval before finalizing the item. As all custom pieces are hand-drawn, please allow extra time for their creation.

Additionally, there will be an upcharge for requested artwork compared to our standard products.

To inquire about the balance on your gift card, kindly note that it is currently not visible on your account. However, we are pleased to assist you with this information. Please feel free to reach out to us via email at kayla@mysticmotif.com and we will promptly relay your gift card balance to you.

If you are interested in purchasing a gift card, you can conveniently do so here! Prior to making your purchase, we highly recommend reviewing the description of the gift card.

Please be informed that our gift cards are delivered electronically via email. These email notifications contain detailed instructions on how to redeem the gift cards during the checkout process. Rest assured, our gift cards do not carry any additional processing fees.

Mystic Motif is based just outside of Atlanta and operates its shipping from this convenient location.

Shipping charges will begin at $4.75 and will fluctuate depending on the weight of the package. You will receive free shipping for all orders surpassing $75.

We strive to dispatch orders on the same business day or the following business day upon placement. However, during holidays, Friday afternoons, weekends, and physical inventory audits, the processing time may extend up to 3 business days. For detailed information regarding our shipping policy, kindly refer to our complete shipping policy document.

Unfortunately at this time Mystic Motif does not offer international shipping.

Should there be any delay in delivering your order, our priority is to inform you as soon as possible. We understand the anticipation of receiving your products and we will keep you informed of any revised estimated date for delivery. Your satisfaction is our main concern.

At Mystic Motif, our primary focus is ensuring prompt delivery of your orders. Although expedited shipping options are not currently available, we anticipate that your order will be dispatched from our facility within 1-2 business days, unless unforeseen delays occur. However, please note that during holidays, Friday afternoons, weekends, and physical inventory audits, processing time may extend up to 3 business days.

If you wish to cancel your order, please send an email to kayla@mysticmotif.com. Please note that we can only cancel orders that have not yet been shipped. Kindly be aware that we strive to ship packages promptly, therefore, requests for cancellations should be sent as soon as possible.

At the moment, we are unable to make any revisions to placed orders. If you have made an error on your order, it is advisable to contact our customer service to cancel the order. After cancellation, you can place a new order with the correct items.

Due to the limitations of our order fulfillment system, it is not possible to add items to an order that has already been placed. However, if the order has not yet been fulfilled and shipped by our warehouse, we can exclude specific items from that order.

If you wish to modify your shipping address or contact details, please feel free to contact us via email at kayla@mysticmotif.com.

Do note that combining the orders is only feasible if they have not yet been fulfilled and shipped. To ascertain the status of your order and explore the option of merging them, kindly reach out to our customer service department during regular operating hours. We will make every effort to assist you accordingly.

We kindly suggest verifying the tracking number stated in your shipping confirmation email to ensure that the package has been marked as delivered. Additionally, it is recommended to double-check the shipping address provided in the email for accuracy. Prior to contacting us, please take the following steps to rule out any possible scenarios involving your mail carrier:

· Check your mailbox for the package's presence.

· Inspect your back door or garage to see if the package was left there.

· Inquire with your neighbors or the person who answered the door, if applicable.

· In the case of apartment complexes, dormitories, or gated communities, check with the front office or front desk.

· Verify your post office box or look for a parcel locker at the local post office or in your neighborhood.

If your shipment was directed to a FedEx office, check the front desk or your FedEx box.

Please ensure your markdown or CommonMark language usage is lightweight. Maintain a professional tone when reaching out.

If you discover a missing package, rest assured that we are committed to assisting you in finding a solution. Nevertheless, the timeframe for resolution may vary depending on the specific circumstances. We will initiate a claim with the delivery company and closely collaborate with them to identify the underlying cause. To begin this process, kindly get in touch with us, providing your order information.

If you believe that an item in your order is defective or damaged, kindly get in touch with us within 3 business days from the date of delivery.

We strive to dispatch orders on the same business day or the following business day after the order has been placed. However, please note that during holidays, Friday afternoons, weekends, and physical inventory audits, it may take up to 3 business days to ship orders from our warehouse.
Once your order is shipped, you will receive an email containing the tracking information. Generally, tracking updates become available within 1 day of shipping.

We strive to ensure a seamless ordering process for our customers. However, please be aware that our system cannot be overridden, nor can we place the order on your behalf to bypass any error you may be experiencing. To help resolve the issue and expedite the delivery of your package, please consider the following reasons why your order may not be going through:

Billing Address Mismatch:

It is essential that the billing address provided during the order placement matches the billing address on file with your bank. While you have the freedom to choose the shipping address, for security purposes, the billing address must align with the one registered with your bank. Please note that we cannot override the billing address to process your order.

CVV Code for American Express:

If you are using an American Express credit card, ensure that you enter the correct CVV code located on the front of the card. Neglecting to include the four-digit CVV code may prevent your order from being processed successfully

Credit Card Gift Card:

Please ensure that the credit card gift card you are using for your order has a billing address attached to it. Credit card gift cards can only be processed successfully if a billing address is provided. We suggest contacting the number on the card to set up an account and provide the necessary information.

Additionally, if you are facing the issue of insufficient funds, please note that you do not have enough funds on the card to complete the transaction.

If none of the above situations apply to your issue, please take note of any error messages you are receiving and reach out to us with that specific information. We will make every effort to assist you promptly.

Currently, our system does not support split payment methods. We apologize for any inconvenience this may cause. However, we do have an exception for the usage of our website's gift cards. If the gift card does not cover the complete purchase amount, you can fully utilize the gift card and then input additional payment details to complete the transaction.

Unfortunately, AmEx gift cards cannot be used on our site. However, there is a possibility that other credit card gift cards might work, but they cannot be combined with another credit card as payment. In instances where credit card gift cards have a billing address attached to them, successful transactions have been observed. These gift cards can be used as the sole form of payment, excluding the use of debit or credit cards. Should you have any further inquiries, please do not hesitate to reach out to us.

In case you encounter an "AVS error" code while trying to check out or are unable to complete the checkout, it typically indicates an issue with your credit card. One common reason is a mismatch between the billing address you provided and the one associated with your credit card/bank account.

To resolve this, kindly reach out to your bank to confirm the correct billing address.
Another possible cause of a checkout error is the use of an American Express gift card. Unfortunately, we are currently unable to accept American Express gift cards. Please note that our system does not allow the combination of credit card gift cards, such as AmEx or Visa gift cards, with debit/credit card purchases.

Due to limited inventory, we are unable to offer exchanges or holds. However, if you need to make an exchange, we suggest placing a new order for the desired item(s) and returning the other item(s). Our return policy and process can be found here.

The responsibility for return shipping costs lies with the customer. If you use a label provided through our return portal, the cost of shipping will be deducted from your refund. However, if you opt for store credit, the return shipping label is free of charge. Please note that currently we can only provide one return shipping label per order. If you wish to return multiple items from a single order, we recommend submitting the return requests together. If you decide to return additional items after receiving a return shipping label from us, you will need to use your own shipping method to send the return back to us.

• To make a return, please ensure that all items are in their original condition, unworn, unwashed, and free from smoke, deodorant, makeup, or any damages. If applicable, make sure to keep the original tags attached and intact.
• If you believe that you have received a defective or damaged item, kindly contact us within 7 business days from the delivery date.
• Please note that items marked as Final Sale cannot be returned. Items falling under this category include those from our Final Few Collection, items discounted at 50% or more during the sale, and gift cards. Keep in mind that when these ineligible items are added to your cart, they will be labeled as Final Sale, and the receipt included with your order will also indicate this.
• If you choose to return an ineligible item(s) to us:
  Returns postmarked after 30 days from the order fulfillment date will only receive store credit. There will also be a restocking fee of 20% of the original purchase price, provided that the returned items are in a condition suitable for resale (not worn, damaged, stained, etc.).
• If a return is postmarked more than 30 days after the order fulfillment date and the customer does not want a restocking fee deducted, they have the option to have the return shipped back to them at their own expense.
  

To initiate a return, there are two methods:

• Self-shipping: You may send back the return yourself, using any preferred shipping method. The address for self-shipping returns is provided below:

Mystic Motif
ATTN: RETURNS
2625 Thunder Basin Way
Douglasville, GA 30135

• Return request: Alternatively, you can submit a return request through our Customer Service Portal. Upon doing so, you will receive a prepaid return shipping label to facilitate the return process.
  

Once we receive your return, it will be processed within 2-5 business days. We will notify you via email when the return is processed. Please keep in mind that shipping charges are non-refundable.