🌙 General Questions
Mystic Motif is a handcrafted design studio based in Douglasville, Georgia, specializing in tumblers, mugs, tote bags, and stickers with celestial, gothic, and mystical aesthetics. Every product is made in-house, ensuring quality and a unique artistic touch.
Mystic Motif is a handcrafted design studio based in Douglasville, Georgia, specializing in tumblers, mugs, tote bags, and stickers with celestial, gothic, and mystical aesthetics. Every product is made in-house, ensuring quality and a unique artistic touch.
Mystic Motif was founded by KaylaAnn Stevens, the visionary artist and designer behind every handcrafted piece. The team also includes:
- Leopold Stevens – Master of Coin & Keeper of Prosperity (Financials)
- Brittany Seale – Oracle of Influence & Weaver of Stories (Marketing & Branding)
Mystic Motif was founded by KaylaAnn Stevens, the visionary artist and designer behind every handcrafted piece. The team also includes:
- Leopold Stevens – Master of Coin & Keeper of Prosperity (Financials)
- Brittany Seale – Oracle of Influence & Weaver of Stories (Marketing & Branding)
Yes! Every product is designed, created, and crafted in-house. This ensures quality, authenticity, and a truly unique touch in every piece.
Yes! Every product is designed, created, and crafted in-house. This ensures quality, authenticity, and a truly unique touch in every piece.
🛒 Ordering & Customization
Yes! We offer custom and personalized designs. If you’re looking for a zodiac birth chart tumbler, a rune-inscribed tote, or a celestial mug with your name, reach out to us via kayla@mysticmotif.com for custom requests.
Yes! We offer custom and personalized designs. If you’re looking for a zodiac birth chart tumbler, a rune-inscribed tote, or a celestial mug with your name, reach out to us via kayla@mysticmotif.com for custom requests.
Simply browse our shop, add items to your cart, and checkout securely. If you have a custom request, email us before placing your order.
Simply browse our shop, add items to your cart, and checkout securely. If you have a custom request, email us before placing your order.
Cancellations: Accepted within 24 hours of purchase (before production begins).
Modifications: Once an order enters production, we cannot modify it, so please double-check your selections before purchasing.
Cancellations: Accepted within 24 hours of purchase (before production begins).
Modifications: Once an order enters production, we cannot modify it, so please double-check your selections before purchasing.
🚚 Shipping & Delivery
Currently, we ship within the U.S., with plans to expand internationally in the future! Stay tuned for updates.
Currently, we ship within the U.S., with plans to expand internationally in the future! Stay tuned for updates.
Shipping charges will begin at $4.75 and will fluctuate depending on the weight of the package. You will receive free shipping for all orders surpassing $75.
Shipping charges will begin at $4.75 and will fluctuate depending on the weight of the package. You will receive free shipping for all orders surpassing $75.
Since all products are handmade to order, please allow:
✅ Processing Time: 5-10 business days
✅ Shipping Time (U.S.): 5-7 business days
Need it sooner? Contact us to see if expedited processing is available!
Since all products are handmade to order, please allow:
✅ Processing Time: 5-10 business days
✅ Shipping Time (U.S.): 5-7 business days
Need it sooner? Contact us to see if expedited processing is available!
Yes! Once your order ships, you’ll receive an email with tracking information.
Yes! Once your order ships, you’ll receive an email with tracking information.
Once a package is shipped, Mystic Motif is not responsible for carrier delays or lost items. If your tracking info shows your order as delivered but missing, please:
✅ Check with your local post office
✅ Look around your delivery location
✅ Contact the carrier for further details
If your package is lost in transit, email us at kayla@mysticmotif.com, and we’ll help where possible!
Once a package is shipped, Mystic Motif is not responsible for carrier delays or lost items. If your tracking info shows your order as delivered but missing, please:
✅ Check with your local post office
✅ Look around your delivery location
✅ Contact the carrier for further details
If your package is lost in transit, email us at kayla@mysticmotif.com, and we’ll help where possible!
📦 Returns, Refunds & Exchanges
Because our products are handcrafted to order, all sales are final. However, if you receive a damaged or defectiveitem, contact us within 7 days of delivery with:
✅ A clear photo of the issue
✅ Your order number & details
We will offer a replacement or store credit for verified issues.
Because our products are handcrafted to order, all sales are final. However, if you receive a damaged or defectiveitem, contact us within 7 days of delivery with:
✅ A clear photo of the issue
✅ Your order number & details
We will offer a replacement or store credit for verified issues.
We take great care in packaging, but if your item arrives damaged, contact us immediately at kayla@mysticmotif.com with photos, and we’ll make it right!
We take great care in packaging, but if your item arrives damaged, contact us immediately at kayla@mysticmotif.com with photos, and we’ll make it right!
🎁 Mystic VIP Club & Gift Cards
The Mystic VIP Club is our exclusive rewards program where you can:
🌙 Earn Mystic Points for every purchase
🎁 Redeem points for discounts & exclusive rewards
🚀 Get early access to limited-edition releases
✨ Sign up today & get 100 bonus Mystic Points! [Join Here]
The Mystic VIP Club is our exclusive rewards program where you can:
🌙 Earn Mystic Points for every purchase
🎁 Redeem points for discounts & exclusive rewards
🚀 Get early access to limited-edition releases
✨ Sign up today & get 100 bonus Mystic Points! [Join Here]
Yes! We offer Mystic Motif Gift Cards in $10, $25, $50, and $100 denominations—perfect for any magic lover.
[Shop Gift Cards Here]
Yes! We offer Mystic Motif Gift Cards in $10, $25, $50, and $100 denominations—perfect for any magic lover.
[Shop Gift Cards Here]
✨ Care Instructions
🔮Tumblers & Mugs– Hand wash recommended; avoid microwaving metallic-printed mugs.
🌿Tote Bags– Spot clean or hand wash gently.
💎Stickers– Waterproof & weatherproof, but avoid prolonged direct sun exposure.
🔮Tumblers & Mugs– Hand wash recommended; avoid microwaving metallic-printed mugs.
🌿Tote Bags– Spot clean or hand wash gently.
💎Stickers– Waterproof & weatherproof, but avoid prolonged direct sun exposure.
📧 Contact Us
📧 Email: kayla@mysticmotif.com
📱 Facebook: Mystic Motif
📷 Instagram: @mysticmotifllc
🔮 Have more questions? Reach out—we’d love to help!
✨ Thank you for supporting handmade magic! ✨ #MysticMotif
📧 Email: kayla@mysticmotif.com
📱 Facebook: Mystic Motif
📷 Instagram: @mysticmotifllc
🔮 Have more questions? Reach out—we’d love to help!
✨ Thank you for supporting handmade magic! ✨ #MysticMotif